Processing Time
Orders are typically processed and dispatched within 1–3 business days of being placed. During peak periods (such as the lead-up to Christmas) processing may take slightly longer.
Shipping & Tracking
All orders are sent with tracked shipping. Once your order is dispatched, a tracking number is sent to the email address provided at checkout. Please allow up to 24 hours for tracking to become active.
Delivery Times
Delivery times vary by destination and carrier conditions. Typical delivery takes 7–15 business days from dispatch. Delivery estimates are indicative only and are not guaranteed, particularly during peak holiday periods.
Lost or Undelivered Orders
If your tracking shows no movement for an extended period or your order is confirmed lost in transit, contact us through the contact form on this website with your order number and we will send a replacement free of charge.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly supplied address. If you notice an address error, contact us immediately through the contact form — we can usually correct it if the order has not yet been dispatched.