All sales on this store are final. We do not offer refunds for change of mind.
24-Hour Cancellation Window
You may cancel your order for a full refund within 24 hours of placing it, provided it has not yet been dispatched. To cancel, contact us through the contact form on this website with your order number.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us within 14 days of delivery through the contact form on this website. Include your order number and clear photos of the issue. Once verified, we will send you a replacement free of charge. We do not offer refunds for damaged or faulty items — we resend them.
AI-Generated Imagery
All advertising and product imagery on this store is created using AI tools. The product you receive may differ slightly in appearance from images shown in ads or on this website. Minor visual differences between imagery and the physical product are not considered faults or defects and are not grounds for a refund or replacement. See our AI Content Disclosure for details.
All pieces inside the calendar are 2D acrylic pieces (flat, printed acrylic), not 3D models. Product images are AI-generated and are for illustration only.
Your Statutory Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection law, including the New Zealand Consumer Guarantees Act 1993 where it applies.